Shipping FAQs

Q: Do you offer USA domestic shipping?

A: Yes, we offer USA domestic shipping for faster delivery and added convenience. Orders shipped from our USA domestic warehouse are delivered within 2 to 5 days and do not require customs clearance. This ensures a smoother and quicker process compared to international shipping.

You can choose the USA domestic shipping option during checkout if it's available for your selected products.

Q: Do you ship to P.O. Boxes and APO addresses?

A: Yes, Roids-Shop.com ships to both P.O. Boxes and APO addresses. To ensure a smooth delivery process:

  • Clearly indicate your P.O. Box or APO address in the shipping information field during checkout.
  • For added clarity, include your address details in the comments section of your order.

If you have any specific requirements or concerns about shipping to these addresses, feel free to contact our support team for assistance. We are committed to making sure your order reaches you securely and on time.

Q: How long does delivery take?

A: Delivery times depend on the warehouse your order ships from.

  • International Warehouse: Orders typically take 7 to 21 days to arrive, depending on your location and local customs processing.
  • USA Domestic Warehouse: Orders are delivered within 2 to 5 days for faster and more convenient shipping.

We provide tracking information for all orders so you can monitor the progress of your delivery.

Q: How do you ship?

A: At Roids-Shop.com, we prioritize safe, secure, and discreet shipping to ensure that your order reaches you successfully. Here's how we manage our shipping process:

  1. Worldwide Shipping:

    • We ship products to customers globally, ensuring accessibility no matter where you are located.
  2. Discreet Packaging:

    • Our company name or any indication of pharmaceutical contents is never displayed on the package to maintain your privacy.
    • To reduce suspicion, orders are shipped in small, inconspicuous packages.
  3. Dynamic Packaging Methods:

    • We continuously change our packaging techniques to maximize delivery success rates.
    • Being eco-conscious, we reuse original cardboard boxes when possible, ensuring environmentally friendly practices without compromising product safety.
  4. Shipping Origins:

    • Orders are shipped from various inventories located in European countries, strategically chosen to optimize delivery times and success rates.

If you have any questions or special requests regarding shipping, feel free to contact our support team. We're here to make your shopping experience seamless and worry-free!

Q: Is your packaging discreet?

A: Yes, we prioritize discretion in every shipment to ensure your privacy and successful delivery. Here's what we do:

  1. Unmarked Packaging:

    • The organization name and the contents of the package are never indicated on the parcel or label.
    • Products are carefully removed from their original boxes and repackaged to reduce shipment volume and avoid drawing attention.
  2. Secure and Thoughtful Packing:

    • Each package is repacked with extreme care to ensure its contents remain safe during transit.
  3. Customs Seizure Guarantee:

    • If your package is seized by customs, we guarantee a free reshipment.
    • Please note: We offer one free reshipment per order in such cases.
  4. Non-Reshippable Locations:

    • We currently do not reship to the following countries: Australia, Canada, New Zealand, Singapore, and South Korea.

If you have additional concerns about packaging or delivery, feel free to contact our support team. Your privacy and satisfaction are our top priorities!

Q: How much do you charge for shipping?

A: Our standard shipping charge is $40 USD per order. However, you can take advantage of our free shipping promotion when you spend $1,000 or more in a single purchase.

Additional Details:

  • The shipping fee covers secure, discreet packaging and reliable delivery worldwide.
  • Free shipping applies automatically at checkout once your order total exceeds $1,000.

If you have any questions about shipping costs or eligibility for free shipping, feel free to contact our support team. We're here to help!

Q: Do you guarantee delivery of the products?

A: Yes, we guarantee the delivery of all orders placed through Roids-Shop.com. We take full responsibility for ensuring your package reaches its destination. However, there are some exceptions based on specific countries where we cannot guarantee delivery.

Delivery Guarantee Details:

  • We ensure that your package is shipped securely and discreetly to minimize the risk of issues during transit.
  • In the rare case of a delay or issue, such as customs seizure, we offer a free reshipment policy (limited to one reshipment per order).

Countries Not Covered by the Delivery Guarantee:
Unfortunately, we are unable to guarantee delivery or provide reshipments to the following countries:

  • Australia
  • Canada
  • New Zealand
  • Singapore
  • South Korea

If you have questions or concerns about shipping to your location, feel free to contact our support team. We're here to help you have a smooth and worry-free experience!

Q: Is a signature required for the delivery of my order?

A: Yes, a signature is required for the delivery of your order. This ensures secure and successful delivery through our registered mail service.

Additional Information:

  • The mail carrier will request a signature from the recipient when the package is delivered.
  • If you are unavailable to sign at the time of delivery, the carrier may leave a notice with instructions for re-delivery or pickup at your local post office.

This extra step helps us guarantee the safe arrival of your order and provides added security for your purchase. If you have any specific delivery concerns or need assistance, feel free to contact our support team!

Q: How long does it take to place an order and have it shipped?

A: We strive to process and ship your orders as quickly as possible. Here's an overview of the process:

  1. Order Confirmation:

    • After you submit your payment, you will receive a confirmation email with all the necessary details and instructions.
    • Please ensure the email address registered with us is accurate to receive this confirmation.
  2. Order Processing and Shipping:

    • Once we receive your payment, your order is processed and shipped within 1-3 business days.
    • Delivery Time Frame: Orders typically arrive within 7 to 15 business days, excluding weekends and public holidays.
  3. Tracking Your Order:

    • You can monitor the status of your order by checking the "Order History" section in your account.
    • If your parcel has not been delivered within 15 business days, please contact us for assistance, and we will investigate the issue promptly.

We are committed to ensuring your order is delivered smoothly and in a timely manner. If you have any concerns, our customer support team is here to help!

Q: What should I do if I don't receive my order?

A: If your order hasn't arrived, don't worry—our team is here to assist you. There are two common reasons for delivery issues:

  1. Customs Seizure:

    • If your package has been seized by customs, you may receive a notification letter.
    • Contact us as soon as possible and provide the seizure letter so we can arrange a reshipment.
  2. Lost in Transit:

    • If it's been more than 30 days since your order was shipped and you have not received the package or a notification from customs, please contact us immediately.
    • We will investigate the issue and provide further assistance.

Important Notes:

  • We provide one free reshipment per order in cases of non-delivery.
  • Non-Reshippable Locations: Unfortunately, we cannot reship orders to the following countries: Australia, Canada, New Zealand, Singapore, South Korea, France, Italy, Germany, Finland, Sweden, and Norway.

For any issues or concerns, feel free to contact our support team. We're here to ensure you have a positive experience with Roids-Shop.com.

Q: Where can I find the expected delivery date for my order?

A: To check the expected delivery date and other details about your order:

  1. Log in to your Roids-Shop.com account.
  2. Go to the "My Orders" section in your account dashboard.
  3. Locate the order you wish to track and click on the "More Info" link next to it.

Here, you will find all the relevant information about your order, including the expected delivery date, shipping status, and more.

If you need further assistance or have any questions about your order, feel free to contact our support team. We're here to help!

Q: What does the "Semi-shipped" status mean?

A: The "Semi-shipped" status means that your order has been partially shipped:

  1. Partially Dispatched:

    • One part of your order has already been sent and is on its way to you.
  2. Remaining Items:

    • The second part of your order is still being processed and will be shipped out within 1-3 business days.

Why this status occurs:

  • This may happen if your order includes multiple items that require separate packaging or are being shipped from different warehouses.

You can track the progress of each shipment by checking the "My Orders" section in your account. If you have additional questions or need assistance, feel free to reach out to our support team!

Q: Do orders come with a tracking number?

A: Yes, most parcels are assigned a tracking number. However, there are some important details to keep in mind:

  1. Limited Tracking Information:

    • While a tracking number is provided for most shipments, it may not show step-by-step updates during transit. This is to maintain security and discretion.
  2. Security Policy:

    • For your privacy and safety, tracking numbers may not be displayed directly on the site.
  3. How to Track Your Order:

    • Visit the "Order History" section in your account to view the estimated delivery date for your order. If additional tracking details are available, they will be provided via email or upon request.

If you have any concerns or require assistance with your shipment, please contact our support team, and we'll be happy to help!

Q: If my package is late, how long should I wait before contacting you?

A:Sometimes orders may experience delays due to customs processing or mail service instability. Here's what you should do:

  • Standard Waiting Period:
    • If your package hasn't arrived within 30 business days (excluding weekends and holidays), please reach out to us for assistance.
  • What to Include When Contacting Us:
    • Your Order ID (found in your account's "Order History").
    • Any relevant details, such as the approximate date of payment or shipping address.

We're here to investigate the issue and ensure that your order is delivered as quickly as possible. Don't hesitate to contact our support team if you have questions or need help tracking your package!

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